Frequently Asked Questions

We typically ship within 1-2 business days. Standard delivery takes 3-5 business days, while express shipping delivers in 1-2 days. All orders are shipped with tracking information so you can monitor your package every step of the way.

Currently, we only ship within Canada to provinces where our products are legal. All orders are shipped discreetly with tracking information provided.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also log into your account dashboard to view real-time tracking information for all your orders.

Yes, all our packages are shipped in plain, unmarked boxes with no indication of the contents. Your privacy is our priority. The return address shows only our company name with no product references.

Store products in a cool, dark place away from direct sunlight and heat. Keep containers sealed when not in use to maintain freshness. For optimal quality, use within 6 months of purchase.

We source only the finest materials from trusted cultivators. Our products are crafted using traditional methods combined with modern quality control. Each batch is carefully curated to ensure exceptional quality, potency, and flavor profiles.

We occasionally include complimentary samples with orders. Sign up for our loyalty program to receive exclusive access to new product samples and special promotions.

We accept Interac e-Transfer for all orders. After placing your order, you'll receive an email with e-Transfer instructions. Once payment is confirmed, your order will be processed and shipped.

Yes, Interac e-Transfer is one of the most secure payment methods available. Your banking information is never shared with us - you send the payment directly through your bank. We only receive the funds once you complete the transfer.

We currently do not offer payment plans. However, we regularly run promotions and discounts. Follow us on social media to stay updated on special offers and exclusive deals.

Click the "My Account" link in the navigation menu, then select "Create Account." You'll need to provide your email address, create a password, and verify your age. You can also create an account during checkout.

Click "My Account" then "Forgot Password." Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours for security purposes.

Log into your account and navigate to "Account Settings." From there you can update your email, password, and shipping address. Changes take effect immediately.

Yes, you can request account deletion by contacting our support team. Please note that we're required to retain certain records for legal compliance. Your personal information will be removed from marketing systems immediately.

Yes, we offer a 30-day return policy for unopened products in their original packaging. Please contact our support team to initiate a return and receive your prepaid shipping label.

Once we receive your return, refunds are processed within 3-5 business days via Interac e-Transfer to the email address on your account.

Contact us immediately with photos of the damaged items and packaging. We'll send a replacement at no additional cost. Keep the original packaging until the issue is resolved.